March 2008 PDE

Please choose the best answer to each question. At the conclusion of this exercise you will receive feedback that you may print for your records.

To begin, please enter your first name, last name and CM Number or C.A.M. number.

(CMAR certificants, please enter "CMAR" in place of a CM or C.A.M. number).

First name:		Last name:
CM or C.A.M. number:

According to the 2007 Bersin and Associates survey on talent management, organizations with strong coaching cultures, programs, and support structures develop higher levels of:

	retention.
	creativity.
	leadership.
	learning.

Which of the following is NOT a technical ability used by superior coaches?

	Ability to achieve alignment and agreement with an employee.
	Ability to manipulate employee behavior.
	Ability to provide follow-up to ensure sustainability.
	Ability to recognize problems and adjust the plan of action.

In order for executive coaching to be successful:

	the request for coaching must originate from the executive.
	both the organization and the executive must be committed to it.
	the coaching must endure a minimum period of one year.
	all of the above.

Of the following choices, the best definition of a corporate coach is someone who _________.

	works one-on-one with upper level managers to improve leadership skills
	works with groups of managers representing a number of organizations
	facilitates change and personal development
	works with all levels of employees within an organization on a variety of issues

The Bersin research clearly shows that ______________ is/are the currency for talent processes and decisions that make an organization succeed.

	planning and organizing
	leading and controlling
	strategic planning
	well defined competencies

Which of the following is NOT a characteristic descriptive of a superior coach?

	trustworthy
	sensitive
	good listener
	egocentric

For executives in particular, coaching provides much needed:

	developmental feedback.
	personal motivation.
	interpersonal interaction.
	psychoanalysis.

Coaches work with:

	individual employees and groups of employees.
	executives and groups of managers.
	integrated corporate systems.
	all of the above.

According to the Bersin and Associates research, products don’t make a company successful. What does?

	goal setting
	superior marketing
	employees
	day-to-day management

Which of the following is a benefit of coaching?

	develops new ways to attack old problems
	assists during times of change
	strengthens weak or unrefined skills
	all of the above

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