September 2007 PDE

Please choose the best answer to each question. At the conclusion of this exercise you will receive detailed feedback that you may print for your records.

To begin, please enter your first name, last name and CM Number or C.A.M. number.

(CMAR certificants, please enter "CMAR" in place of a CM or C.A.M. number).

First name:		Last name:
CM or C.A.M. number:

Which of the following meeting management techniques can be effectively employed to ensure that the entire agenda of a meeting is completed in the time allotted for a meeting.

	assign specific times to each agenda item
	appoint a time monitor to keep the agenda on schedule
	table items that extend beyond their time limit for discussion at a future meeting
	all of the above

A “to do” list can be an effective time management tool if it includes the:

	time required to complete a task
	cost required to complete a task
	resources required to complete a task
	energy required to complete a task

“Desk rage” should be managed because it can result in:

	diminished company commitment and productivity
	increased competition among employees
	road rage of equal intensity
	managerial demotions and reprimands

A time management problem means:

	there's not enough time to get done what needs to get done
	not using time to your best advantage to accomplish what you want to do
	doing what is important instead of what is urgent
	not knowing what you want or need to get done

A meeting that is stalled or losing control can be brought back on track by a meeting participant by:

	remaining silent and withholding further contribution to the discussion
	exhibiting flexibility and contributing to the current discussion
	requesting the meeting leader summarize decisions made to this point
	seizing the opportunity to introduce one’s own agenda

To bring clarity and closure to a meeting, the final step should be:

	Review the entire agenda to ensure nothing was overlooked
	Call for any new items not originally included on the agenda
	Ask each participant to make summary comments
	Confirm action steps, including deadlines and responsibilities

The biggest time wasters on the job are:

	eating, sleeping, and watching TV
	breaks, interruptions, and lunch
	interruptions, lack of delegation, and daydreaming
	interruptions, hopelessness, and lack of delegation

To be an effective time management tool, a “to do” list should be reviewed and updated:

	monthly
	weekly
	daily
	hourly

Which of the following can assist to manage stress:

	take a walk
	spend time with friends, family, or pets
	delegate your overload
	all of the above

The increasing incidence of “desk rage” is largely the result of:

	layoffs and downsizing have left a lingering sense of job insecurity
	increasing demands for productivity
	workers that are overwhelmed, overscheduled, and overspent
	all of the above

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